Payments

Payments is the account-wide ledger. Every dollar that arrives — however it arrived — is a payment attached to an invoice.

The ledger

A filterable table of every payment: date, renter, invoice, amount, method, type, status, and fee breakdown.

Filter by method, type, status, and date range. Export to CSV for reconciliation or your accountant.

Payment methods

Method	How it arrives
Credit card	Online, by the renter, or charged by you against a card on file
ACH	Bank transfer online. Cheaper on large invoices, slower to settle
Card present	In person on a card reader at the office
Check	Recorded by hand, with the check number and an image of it
Cash	Recorded by hand
Other	Anything else, with a reference note

Payment types

• Payment — an ordinary payment against an invoice
• Booking deposit — the down payment taken at signing, recorded automatically when the signature round completes

Status

pending → completed, or failed, or refunded.

Card payments complete immediately. ACH payments sit in pending until they settle, which usually takes a few business days; the ledger shows the expected arrival date and updates itself when the bank confirms. A failed payment records the reason.

Recording a manual payment

From the invoice, the booking's Payments tab, or the renter's Payments tab:

1. Amount and method
2. Received date — when the money actually arrived, which is often not today
3. For a check: the number and, ideally, a photo of it
4. A reference note

The payment is recorded against you, so the ledger shows who entered it.

Photograph the check

It takes five seconds at the desk and settles every "we definitely sent that" conversation six weeks later.

Fees and surcharges

Two separate things, both configured in Settings → Payments & Stripe:

• A credit card surcharge is a percentage added to card payments, passing processing cost to the payer.
• Service fees are percentage or flat amounts on card and ACH payments.

Where a fee applies, the payment records both the amount before the fee and the fee itself, so your reporting can show gross and net without arithmetic.

Refunds

Refund from the payment record. Card and ACH payments refund through Stripe to the original method; manually recorded payments are marked refunded with a note about how the money went back.

Refunds issued directly in the Stripe dashboard are mirrored into the ledger automatically, so the two never drift apart.

Saved payment methods

Renters can save cards and bank accounts, either from their portal or when paying an invoice. Saved methods let you charge a card on file for a balance or a damage claim, and are what a security deposit card hold is authorized against.

Bank accounts require verification before they can be charged. Each renter has a default method, and can keep a backup.

Reconciliation

Payments recorded here and money in Stripe stay in step in both directions:

• A payment taken through the product lands in the ledger immediately.
• If a payment succeeds in Stripe but the browser session died before the product recorded it, the Stripe webhook reconciles it.
• A refund issued in the Stripe dashboard mirrors back into the ledger.

For period-end, use the CSV export from this screen or the payment-mix and fee reports in Reports.